Professional CV templates

Elira Kastrati

Customer Service Advisor

e.kastrati@bluewin.ch+41 78 663 20 15Basel, Schweiz

Professional summary

Six years on the front line of a health insurer, handling around 60 calls and 40 written cases a week in German and French. Team lead for the complaints queue, where first-contact resolution rose from 61 to 78 per cent.

Work experience

Mar 2021 – Present

Customer Service Advisor, complaints

Rheinquell Krankenversicherung · Basel, Schweiz

Handle around 60 calls and 40 written cases a week in German and French.
Rewrote the twelve most-used reply templates; first-contact resolution went from 61 to 78 per cent.
Train new advisors through their first month on the phones.

Aug 2018 – Feb 2021

Service Assistant

Basler Verkehrs-Betriebe · Basel, Schweiz

Counter service for season tickets, refunds and lost property at the main office.
Kept the complaints log and produced the monthly summary the service manager took to management.

Education

Aug 2015 – Jul 2018

Federal Diploma of Vocational Education and Training — Commercial employee

Berufsfachschule Basel · Basel, Schweiz

Kestrel

Two columns

Noah Zbinden

IT Support Specialist

n.zbinden@bluewin-mail.ch+41 79 512 08 44Bern, Schweiz

Professional summary

Second-line support for 900 users across three cantonal sites. Cut average ticket resolution from 14 hours to 5 by rebuilding the triage rules and documenting the twenty most common faults.

Work experience

IT Support Specialist, second line

Apr 2021 – Present

Kantonale Verwaltung Bern · Bern, Schweiz

Own second-line tickets for 900 users across three sites, averaging 40 resolved a week.
Rebuilt the triage rules in the ticketing system, cutting average resolution from 14 hours to 5.
Rolled out Windows 11 to 400 workstations over two quarters with no unplanned downtime.

IT Technician, first line

Aug 2018 – Mar 2021

Hurni Systemtechnik AG · Thun, Schweiz

First point of contact for 20 SME clients under service contract.
Set up and documented backups for every client site; tested restores quarterly.

Education

Federal Diploma of Vocational Education and Training — IT systems engineering

Aug 2014 – Jul 2018

Berufsfachschule Bern · Bern, Schweiz

Bergen

Two columns

Marco Bettini

Electrician, building services

m.bettini@ticinonet.ch+41 78 604 71 35Lugano, Svizzera

Professional summary

Eleven years in building electrical installation, the last four leading a two-person team on commercial fit-outs. Certified for measurement and verification under NIV; no reportable incident in nine years.

Work experience

May 2020 – Present

Lead Electrician

Elettrotecnica Verdemonte SA · Lugano, Svizzera

Lead a two-person team on commercial fit-outs of 400 to 2,000 m².
Carry out measurement and verification, and sign off installations under NIV.
Cut rework on handover from 12% of jobs to under 3% by checking as we go.

Mar 2015 – Apr 2020

Electrician

Impianti Rovere SA · Bellinzona, Svizzera

Installed and tested distribution boards, lighting and small-power in new residential builds.
Read and worked from schematics on twenty-plus multi-unit projects.

Education

Aug 2011 – Feb 2015

Federal Diploma of Vocational Education and Training — Electrical installation

Scuola professionale artigianale e industriale, Trevano · Canobbio, Svizzera

Basalt

Two columns

Microsoft 365Excel (pivot tables, lookups)Accounts payable and receivableBookkeepingOffice administrationDocumentation

Commercial apprentice, third year

jan.hofstetter@gmx.ch+41 78 909 43 27Aarau, Schweiz

Professional summary

Third-year commercial apprentice looking for a first permanent role in accounts or administration. Two years on the accounts payable desk, plus the school newspaper I have edited since sixteen — which is where I learned to hold a deadline.

Work experience

Commercial apprentice, finance department

Aug 2023 – Present

Aargauische Kantonalbank · Aarau, Schweiz

Process around 200 supplier invoices a month, from receipt to payment run.
Built the spreadsheet the team now uses to chase unapproved invoices before month end.
Rotated through reception and payroll for three months each.

Editor, school newspaper

Sep 2022 – Present

Berufsfachschule Aarau · Aarau, Schweiz

Publish eight pages every term with a team of five, to a fixed print date.

Education

Federal Diploma of Vocational Education and Training (expected 2026) — Commercial employee, E profile

Aug 2023 – Jul 2026

Berufsfachschule Aarau · Aarau, Schweiz

Skills

Languages

FrenchLimited working

Sorrel

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Warehouse operationsRoute planningCustoms documentationDangerous goods (ADR)SAPStock and inventoryRota and shift planningForklift operation

Logistics Coordinator

d.petrovic@greenmail.ch+41 79 663 14 78Winterthur, Schweiz

Professional summary

Twelve years in warehousing and dispatch, currently coordinating inbound and outbound for a site shipping 1,400 pallets a week. Runs the shift plan and the customs paperwork.

Work experience

Logistics Coordinator

Nov 2019 – Present

Nordtor Distribution AG · Winterthur, Schweiz

Coordinate inbound and outbound for 1,400 pallets a week across two shifts.
Raised on-time dispatch from 91% to 98% by resequencing the picking waves.
Handle customs documentation for EU shipments, including ADR consignments.

Warehouse Team Leader

Feb 2014 – Oct 2019

Limmatweg Lager AG · Dietikon, Schweiz

Led a picking team of nine and kept accuracy above 99.5% for four straight years.
Trained the site’s forklift operators and kept the licence register.

Education

Federal Diploma of Vocational Education and Training — Logistics

Aug 2010 – Jul 2013

Berufsbildungszentrum Winterthur · Winterthur, Schweiz

Skills

Languages

SerbianNative

Slate

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Account managementLead generationNegotiationCRM (Salesforce, HubSpot)Stakeholder communicationTraining and onboardingData analysis

Camille Rochat

Field Sales Representative

camille.rochat@sunrise.ch+41 79 315 84 60Lausanne, Suisse

Professional summary

Medical devices sales across Romandie, 68 hospital and clinic accounts. Grew the territory from CHF 2.1m to CHF 3.4m in three years by winning back six accounts the company had written off.

Work experience

Field Sales Representative, Romandie

Jun 2021 – Present

Vaudoise Medtech SA · Lausanne, Suisse

Grew territory revenue from CHF 2.1m to CHF 3.4m across 68 hospital and clinic accounts.
Won back six accounts lost to a competitor, worth CHF 480,000 a year.
Run the product training days that theatre staff attend before a new device goes into use.

Inside Sales Executive

Sep 2018 – May 2021

Groupe Bernex SA · Genève, Suisse

Qualified inbound enquiries and booked around 25 field appointments a month.
Kept the CRM honest: cleaned 1,400 duplicate records and set the rules that stopped them coming back.

Education

BSc — Business administration

Sep 2015 – Jul 2018

HEG Genève · Genève, Suisse

Skills

Languages

FrenchNative

Beacon

ATS-safeSingle column

Content marketingSEO / SEASocial media managementCopywritingWeb analyticsAdobe Creative CloudCRM (Salesforce, HubSpot)

Yara Bencheikh

Marketing Specialist

y.bencheikh@protonmail.ch+41 76 851 39 24Genève, Suisse

Professional summary

Content and campaign marketing for a Geneva watch house, in French, German and English. Took the newsletter from 14,000 to 48,000 subscribers in two years, at a 41 per cent open rate, without buying a single address.

Work experience

Marketing Specialist, content

Apr 2022 – Present

Maison Perreaux SA · Genève, Suisse

Grew the newsletter from 14,000 to 48,000 subscribers at a 41 per cent open rate.
Run the trilingual editorial calendar; every piece ships in French, German and English on the same day.
Rebuilt the product pages around search intent; organic traffic up 63 per cent year on year.

Marketing Assistant

Oct 2019 – Mar 2022

Agence Vernier Communication · Genève, Suisse

Produced social content for eight client accounts, from brief to publication.
Set up the reporting the agency still sends clients every month.

Education

MA — Communication and media

Sep 2017 – Jun 2019

Université de Genève · Genève, Suisse

Skills

Languages

FrenchNative

ArabicNative

Ember

ATS-safeSingle column

Sandra Küng

Accountant

s.kueng@bluewin.ch+41 79 622 17 08Zug, Schweiz

Nine years in fiduciary practice, closing the books for fourteen SME clients under Swiss GAAP FER and the Code of Obligations. Took the average year-end close from six weeks to nineteen days by moving clients onto a shared document routine.

Accountant, client portfolio

Jan 2019 – Present

Zuger Treuhand & Revision AG · Zug, Schweiz

Run the full cycle for fourteen SME clients: bookkeeping, VAT, payroll and the annual close.
Cut the average year-end close from six weeks to nineteen days.
Prepared and defended three VAT audits without an adjustment.

Accounts Clerk

Feb 2016 – Dec 2018

Bühler Elektro AG · Cham, Schweiz

Accounts payable and receivable for a 60-person business, plus monthly reporting.
Introduced supplier payment terms tracking; late-payment interest fell to zero within a year.

Financial reportingBookkeepingControlling and forecastingPayroll preparationComplianceExcel (pivot tables, lookups)SAPAccounts payable and receivable

Federal Diploma of Higher Education — Finance and accounting

Sep 2017 – Jun 2019

Höhere Fachschule für Wirtschaft Luzern · Luzern, Schweiz

Skills

Languages

FrenchLimited working

Linden

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Ines Kovač

Environmental Sciences graduate

ines.kovac@student-mail.ch+41 76 250 91 63Lausanne, Suisse

Recent MSc graduate with a thesis on alpine water retention and two field seasons of measurement work. Looking for a first role in environmental monitoring or consulting.

Research Assistant, part time

Sep 2024 – Jun 2026

Laboratoire d’hydrologie alpine, EPFL · Lausanne, Suisse

Collected and processed two field seasons of soil moisture data across eleven sites.
Wrote the data-cleaning scripts the group now uses as standard.

Summer intern, monitoring

Jul 2023 – Sep 2023

Service cantonal de l’environnement, Vaud · Lausanne, Suisse

Ran weekly water-quality sampling on four watercourses and logged the results.

Data analysisPythonExcel (pivot tables, lookups)Laboratory techniquesDocumentation

Master of Science — Environmental sciences and engineering

Sep 2024 – Jul 2026

École polytechnique fédérale de Lausanne · Lausanne, Suisse

Skills

GermanLimited working

Cormorant

ATS-safeSingle column

Patient careMedication administrationWound managementBasic and advanced life supportCare documentationInfection preventionRota and shift planningTraining and onboarding

Awa Diallo

Registered Nurse, acute medicine

a.diallo@hin-mail.ch+41 76 431 22 09Genève, Suisse

Professional summary

Eight years on acute medical wards, currently deputy shift lead on a 32-bed unit. Practice educator for student nurses since 2023, and the ward’s link nurse for wound care.

Work experience

Registered Nurse, deputy shift lead

Feb 2021 – Present

Clinique du Léman Ouest · Genève, Suisse

Coordinate a team of six on nights across a 32-bed acute medical ward.
Introduced structured handover huddles, cutting unplanned escalations by 18% in a year.
Supervise up to four student nurses per placement cycle; all eleven have passed.

Registered Nurse

Sep 2017 – Jan 2021

Hôpital régional de Nyon-Vallée · Nyon, Suisse

Assessed and managed acute admissions, typically eight patients a shift.
Completed IV therapy and cannulation competencies within the first six months.

Education

Bachelor of Science — Nursing

Sep 2014 – Jul 2017

Haute école de santé de Genève · Genève, Suisse

Skills

Languages

FrenchNative

Orval

ATS-safeSingle column

Warehouse operationsForklift operationGoods in and outStock and inventoryDangerous goods (ADR)Site safetyQuality assurance

Miguel Santos

Warehouse Operative

m.santos@gmx.ch+41 79 448 06 72Dietikon, Schweiz

Professional summary

Seven years in a distribution centre shipping 3,000 lines a day. Forklift licence and dangerous goods certificate, picking accuracy of 99.7 per cent, and four years without a reportable incident.

Work experience

Warehouse Operative, goods out

May 2020 – Present

Limmattal Logistik AG · Dietikon, Schweiz

Pick and dispatch around 3,000 lines a day at 99.7 per cent accuracy.
Reorganised the fast-moving aisle by pick frequency, taking about 90 metres off the average pick round.
Deputise as shift lead for a team of six when the supervisor is away.

Warehouse Assistant

Jan 2018 – Apr 2020

Frigo Wüthrich AG · Spreitenbach, Schweiz

Goods-in checks and cold chain records for chilled deliveries.
Trained on counterbalance forklift and completed the dangerous goods certificate.

Education

Federal Certificate of Vocational Education and Training — Logistics

Aug 2016 – Jul 2018

Berufsfachschule Baden · Baden, Schweiz

Skills

Languages

PortugueseNative

GermanFluent

EnglishElementary

Tarn

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Rui Almeida

Software Engineer

rui.almeida@hispeed.ch+41 76 204 71 39Zürich, Schweiz

Backend engineer on a payments platform handling 2.4 million transactions a month. Rebuilt the settlement service so a reconciliation that took four hours now takes eleven minutes, and it has not missed a run since.

Feb 2022 – Present

Software Engineer, payments

Rothaus Payments AG · Zürich, Schweiz

Rewrote the settlement service, cutting the nightly reconciliation from four hours to eleven minutes.
Introduced contract tests between six services, ending a class of release failure that had cost roughly a day a month.
On the incident rota; wrote the runbooks the rest of the team now follows at three in the morning.

Sep 2019 – Jan 2022

Junior Developer

Limmat Data GmbH · Zürich, Schweiz

Built and maintained the reporting API used by every internal dashboard.
Moved the build to CI, taking the release from a manual checklist to a single reviewed merge.

Sep 2016 – Jul 2019

BSc — Computer science

ZHAW Zürcher Hochschule für Angewandte Wissenschaften · Winterthur, Schweiz

Zurich

ATS-safeSingle column

Andreas Lüthi

Secondary Teacher, mathematics and physics

a.luethi@schulnetz-mail.ch+41 79 174 55 90St. Gallen, Schweiz

Thirteen years teaching mathematics and physics at secondary level, class teacher for three cohorts. Wrote the school’s current maths curriculum for years 7 to 9.

Aug 2016 – Present

Secondary Teacher, mathematics and physics

Oberstufenzentrum Rosenberg · St. Gallen, Schweiz

Teach 24 lessons a week across years 7 to 9, and act as class teacher for one cohort.
Rewrote the years 7 to 9 mathematics curriculum, now used across the school.
Mentor two trainee teachers a year through their practical placement.

Aug 2013 – Jul 2016

Teacher, mathematics

Schulhaus Feldbach · Rorschach, Schweiz

Taught mathematics across years 7 and 8 and ran the homework support club.

Lesson planningClassroom managementAssessment and feedbackSafeguardingTraining and onboardingDocumentation

Sep 2010 – Jun 2013

Teaching Diploma, secondary level I

Pädagogische Hochschule St. Gallen · St. Gallen, Schweiz

Skills

Languages

FrenchProfessional working

Lucerne

ATS-safeSingle column

Food preparationHACCPMise en placeKitchen organisationFood cost controlStock and inventoryTraining and onboarding

Tomás Ferreira

Chef de partie

t.ferreira@sunrise-mail.ch+41 77 315 49 82Luzern, Schweiz

Professional summary

Seven years in hotel kitchens, currently running the sauce section for 180 covers a service. Trained under two seasonal menu changes a year and comfortable ordering to a food-cost target.

Work experience

Chef de partie, sauces

Mar 2022 – Present

Hotel Vierwaldstätter Hof · Luzern, Schweiz

Run the sauce section for up to 180 covers a service, with one commis.
Cut section waste by a fifth by changing prep batching and rotating stock daily.
Trained four commis chefs through their first season.

Commis chef

Apr 2019 – Feb 2022

Restaurant Alpenrose Weggis · Weggis, Schweiz

Worked larder and vegetable sections across two seasonal menu changes a year.
Kept HACCP records for the section with no findings at two inspections.

Education

Federal Diploma of Vocational Education and Training — Professional cookery

Aug 2016 – Mar 2019

Berufsbildungszentrum Luzern · Luzern, Schweiz

Skills

Languages

PortugueseNative

GermanFluent

Aldgate

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Driton Berisha

Production Operative

d.berisha@sunrise.ch+41 79 137 55 91Solothurn, Schweiz

Professional summary

Eight years on sterile production lines in medical devices, working to GMP and ISO 13485. Line qualified on four machines, and the operator the shift leader sends when a changeover has to be right first time.

Work experience

Feb 2020 – Present

Production Operative, sterile packaging

Aarewerk Medizintechnik AG · Solothurn, Schweiz

Operate four packaging lines to GMP and ISO 13485, on a three-shift rota.
Cut average changeover time from 55 to 34 minutes by rewriting the setup sheet with the shift leader.
Keep the batch records; three external audits passed with no findings against my lines.

Jun 2017 – Jan 2020

Machine Operator

Jurabau Kunststoff GmbH · Grenchen, Schweiz

Ran injection moulding machines and logged first-article checks each shift.
Trained four new operators on the line and on the safety rules that go with it.

Education

Aug 2015 – May 2017

Federal Certificate of Vocational Education and Training — Production technology

Berufsbildungszentrum Solothurn · Solothurn, Schweiz

Skills

Languages

Holloway

ATS-safeSingle column

Office administrationPayroll preparationAccounts payable and receivableExcel (pivot tables, lookups)Microsoft 365Diary and travel managementDocumentation

Sofia Marti

Office Administrator

s.marti@quickline-mail.ch
+41 79 887 30 26
Basel, Schweiz

Professional summary

Ten years running the back office of a 70-person engineering firm: payroll preparation, supplier invoices, travel and the ISO paperwork. The person everyone asks where something is.

Work experience

Office Administrator

Jan 2018 – Present

Rheinbogen Ingenieure AG · Basel, Schweiz

Prepare payroll for 70 staff and reconcile supplier invoices, around 280 a month.
Moved invoice approval from paper to a digital flow, cutting turnaround from 9 days to 3.
Keep the ISO 9001 document register; no non-conformities at the last three audits.

Administrative Assistant

Sep 2014 – Dec 2017

Basler Textilhandel GmbH · Basel, Schweiz

Handled order processing and customer correspondence for the northern sales region.
Booked travel and expenses for twelve field staff.

Education

Federal Diploma of Vocational Education and Training — Commercial administration

Aug 2011 – Jul 2014

Handelsschule KV Basel · Basel, Schweiz

Skills

Languages

FrenchLimited working

Meridian

ATS-safeSingle column

Project coordinationBudget responsibilityStakeholder communicationAgile / ScrumData analysisExcel (pivot tables, lookups)Documentation

Lena Achermann

Project Manager, operations

lena.achermann@post-mail.ch
+41 79 208 66 17
Zürich, Schweiz

Professional summary

Nine years running operational change projects in insurance and logistics, with budgets to CHF 2.4 million and teams to eleven. IPMA Level C, and a preference for projects that finish.

Work experience

Project Manager

Sep 2020 – Present

Helvetia Nordwind Versicherungen · Zürich, Schweiz

Led the claims-handling replacement across four cantons; CHF 2.4m budget, team of eleven.
Delivered two weeks early and 6% under budget, with the steering committee reporting unchanged.
Ran fortnightly stakeholder reviews across underwriting, legal and IT.

Operations Analyst

Jun 2016 – Aug 2020

Aarequell Logistik AG · Olten, Schweiz

Mapped the order-to-dispatch process and removed four handoffs, saving 9 hours per order.
Built the weekly operations reporting the site still runs on.

Education

Bachelor of Science — Business administration

Sep 2012 – Feb 2016

Fachhochschule Nordwestschweiz · Olten, Schweiz

Skills

Languages

FrenchProfessional working

Halden

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