Modern CV templates

• Led the claims-handling replacement across four cantons; CHF 2.4m budget, team of eleven.
• Delivered two weeks early and 6% under budget, with the steering committee reporting unchanged.
• Ran fortnightly stakeholder reviews across underwriting, legal and IT.

• Mapped the order-to-dispatch process and removed four handoffs, saving 9 hours per order.
• Built the weekly operations reporting the site still runs on.

• Handle around 60 calls and 40 written cases a week in German and French.
• Rewrote the twelve most-used reply templates; first-contact resolution went from 61 to 78 per cent.
• Train new advisors through their first month on the phones.

• Counter service for season tickets, refunds and lost property at the main office.
• Kept the complaints log and produced the monthly summary the service manager took to management.

• Own second-line tickets for 900 users across three sites, averaging 40 resolved a week.
• Rebuilt the triage rules in the ticketing system, cutting average resolution from 14 hours to 5.
• Rolled out Windows 11 to 400 workstations over two quarters with no unplanned downtime.

• First point of contact for 20 SME clients under service contract.
• Set up and documented backups for every client site; tested restores quarterly.

Marco Bettini

Electrician, building services

m.bettini@ticinonet.ch+41 78 604 71 35Lugano, Svizzera

• Lead a two-person team on commercial fit-outs of 400 to 2,000 m².
• Carry out measurement and verification, and sign off installations under NIV.
• Cut rework on handover from 12% of jobs to under 3% by checking as we go.

• Installed and tested distribution boards, lighting and small-power in new residential builds.
• Read and worked from schematics on twenty-plus multi-unit projects.

Professional summary

Medical devices sales across Romandie, 68 hospital and clinic accounts. Grew the territory from CHF 2.1m to CHF 3.4m in three years by winning back six accounts the company had written off.

Work experience

Vaudoise Medtech SA · Lausanne, Suisse

Groupe Bernex SA · Genève, Suisse

Education

HEG Genève · Genève, Suisse

Skills

Languages