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ModernMinimalCompactWith photoTwo columns

Roles marked as nodes on a vertical rule, with skills in a tinted column. Fits a dense technical history.

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Engineering and trades with many roles, certifications and tools to list.

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Noah Zbinden

IT Support Specialist

n.zbinden@bluewin-mail.ch+41 79 512 08 44Bern, Schweiz

Professional summary

Second-line support for 900 users across three cantonal sites. Cut average ticket resolution from 14 hours to 5 by rebuilding the triage rules and documenting the twenty most common faults.

Work experience

IT Support Specialist, second line

Apr 2021 – Present

Kantonale Verwaltung Bern · Bern, Schweiz

Own second-line tickets for 900 users across three sites, averaging 40 resolved a week.
Rebuilt the triage rules in the ticketing system, cutting average resolution from 14 hours to 5.
Rolled out Windows 11 to 400 workstations over two quarters with no unplanned downtime.

IT Technician, first line

Aug 2018 – Mar 2021

Hurni Systemtechnik AG · Thun, Schweiz

First point of contact for 20 SME clients under service contract.
Set up and documented backups for every client site; tested restores quarterly.

Education

Federal Diploma of Vocational Education and Training — IT systems engineering

Aug 2014 – Jul 2018

Berufsfachschule Bern · Bern, Schweiz

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Marco Bettini

Electrician, building services

m.bettini@ticinonet.ch+41 78 604 71 35Lugano, Svizzera

Professional summary

Eleven years in building electrical installation, the last four leading a two-person team on commercial fit-outs. Certified for measurement and verification under NIV; no reportable incident in nine years.

Work experience

May 2020 – Present

Lead Electrician

Elettrotecnica Verdemonte SA · Lugano, Svizzera

Lead a two-person team on commercial fit-outs of 400 to 2,000 m².
Carry out measurement and verification, and sign off installations under NIV.
Cut rework on handover from 12% of jobs to under 3% by checking as we go.

Mar 2015 – Apr 2020

Electrician

Impianti Rovere SA · Bellinzona, Svizzera

Installed and tested distribution boards, lighting and small-power in new residential builds.
Read and worked from schematics on twenty-plus multi-unit projects.

Education

Aug 2011 – Feb 2015

Federal Diploma of Vocational Education and Training — Electrical installation

Scuola professionale artigianale e industriale, Trevano · Canobbio, Svizzera

Basalt

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Rui Almeida

Software Engineer

rui.almeida@hispeed.ch+41 76 204 71 39Zürich, Schweiz

Professional summary

Backend engineer on a payments platform handling 2.4 million transactions a month. Rebuilt the settlement service so a reconciliation that took four hours now takes eleven minutes, and it has not missed a run since.

Work experience

Feb 2022 – Present

Software Engineer, payments

Rothaus Payments AG · Zürich, Schweiz

Rewrote the settlement service, cutting the nightly reconciliation from four hours to eleven minutes.
Introduced contract tests between six services, ending a class of release failure that had cost roughly a day a month.
On the incident rota; wrote the runbooks the rest of the team now follows at three in the morning.

Sep 2019 – Jan 2022

Junior Developer

Limmat Data GmbH · Zürich, Schweiz

Built and maintained the reporting API used by every internal dashboard.
Moved the build to CI, taking the release from a manual checklist to a single reviewed merge.

Education

Sep 2016 – Jul 2019

BSc — Computer science

ZHAW Zürcher Hochschule für Angewandte Wissenschaften · Winterthur, Schweiz

GermanProfessional working

EnglishFluent

Zurich

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Lena Achermann

Project Manager, operations

lena.achermann@post-mail.ch+41 79 208 66 17Zürich, Schweiz

Professional summary

Nine years running operational change projects in insurance and logistics, with budgets to CHF 2.4 million and teams to eleven. IPMA Level C, and a preference for projects that finish.

Work experience

Project Manager

Sep 2020 – Present

Helvetia Nordwind Versicherungen · Zürich, Schweiz

Led the claims-handling replacement across four cantons; CHF 2.4m budget, team of eleven.
Delivered two weeks early and 6% under budget, with the steering committee reporting unchanged.
Ran fortnightly stakeholder reviews across underwriting, legal and IT.

Operations Analyst

Jun 2016 – Aug 2020

Aarequell Logistik AG · Olten, Schweiz

Mapped the order-to-dispatch process and removed four handoffs, saving 9 hours per order.
Built the weekly operations reporting the site still runs on.

Education

Bachelor of Science — Business administration

Sep 2012 – Feb 2016

Fachhochschule Nordwestschweiz · Olten, Schweiz

Vantage

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