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Kestrel

ModernWith photoTwo columns

Skills, languages and certifications move into a tinted sidebar, leaving the main column for your work.

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Design, marketing and product, where a person reads before software does.

Layout: Two columns
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CV examples

Elira Kastrati

Customer Service Advisor

e.kastrati@bluewin.ch+41 78 663 20 15Basel, Schweiz

Professional summary

Six years on the front line of a health insurer, handling around 60 calls and 40 written cases a week in German and French. Team lead for the complaints queue, where first-contact resolution rose from 61 to 78 per cent.

Work experience

Mar 2021 – Present

Customer Service Advisor, complaints

Rheinquell Krankenversicherung · Basel, Schweiz

Handle around 60 calls and 40 written cases a week in German and French.
Rewrote the twelve most-used reply templates; first-contact resolution went from 61 to 78 per cent.
Train new advisors through their first month on the phones.

Aug 2018 – Feb 2021

Service Assistant

Basler Verkehrs-Betriebe · Basel, Schweiz

Counter service for season tickets, refunds and lost property at the main office.
Kept the complaints log and produced the monthly summary the service manager took to management.

Education

Aug 2015 – Jul 2018

Federal Diploma of Vocational Education and Training — Commercial employee

Berufsfachschule Basel · Basel, Schweiz

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Lena Achermann

Project Manager, operations

lena.achermann@post-mail.ch+41 79 208 66 17Zürich, Schweiz

Professional summary

Nine years running operational change projects in insurance and logistics, with budgets to CHF 2.4 million and teams to eleven. IPMA Level C, and a preference for projects that finish.

Work experience

Project Manager

Sep 2020 – Present

Helvetia Nordwind Versicherungen · Zürich, Schweiz

Led the claims-handling replacement across four cantons; CHF 2.4m budget, team of eleven.
Delivered two weeks early and 6% under budget, with the steering committee reporting unchanged.
Ran fortnightly stakeholder reviews across underwriting, legal and IT.

Operations Analyst

Jun 2016 – Aug 2020

Aarequell Logistik AG · Olten, Schweiz

Mapped the order-to-dispatch process and removed four handoffs, saving 9 hours per order.
Built the weekly operations reporting the site still runs on.

Education

Bachelor of Science — Business administration

Sep 2012 – Feb 2016

Fachhochschule Nordwestschweiz · Olten, Schweiz

Vantage

Two columns

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Camille Rochat

Field Sales Representative

camille.rochat@sunrise.ch+41 79 315 84 60Lausanne, Suisse

Professional summary

Medical devices sales across Romandie, 68 hospital and clinic accounts. Grew the territory from CHF 2.1m to CHF 3.4m in three years by winning back six accounts the company had written off.

Work experience

Field Sales Representative, Romandie

Jun 2021 – Present

Vaudoise Medtech SA · Lausanne, Suisse

Grew territory revenue from CHF 2.1m to CHF 3.4m across 68 hospital and clinic accounts.
Won back six accounts lost to a competitor, worth CHF 480,000 a year.
Run the product training days that theatre staff attend before a new device goes into use.

Inside Sales Executive

Sep 2018 – May 2021

Groupe Bernex SA · Genève, Suisse

Qualified inbound enquiries and booked around 25 field appointments a month.
Kept the CRM honest: cleaned 1,400 duplicate records and set the rules that stopped them coming back.

Education

BSc — Business administration

Sep 2015 – Jul 2018

HEG Genève · Genève, Suisse

Skills

Account managementLead generationNegotiationCRM (Salesforce, HubSpot)Stakeholder communicationTraining and onboardingData analysis

Languages

FrenchNative

GermanProfessional working

EnglishFluent

Beacon

ATS-safeSingle column

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Noah Zbinden

IT Support Specialist

n.zbinden@bluewin-mail.ch+41 79 512 08 44Bern, Schweiz

Professional summary

Second-line support for 900 users across three cantonal sites. Cut average ticket resolution from 14 hours to 5 by rebuilding the triage rules and documenting the twenty most common faults.

Work experience

IT Support Specialist, second line

Apr 2021 – Present

Kantonale Verwaltung Bern · Bern, Schweiz

Own second-line tickets for 900 users across three sites, averaging 40 resolved a week.
Rebuilt the triage rules in the ticketing system, cutting average resolution from 14 hours to 5.
Rolled out Windows 11 to 400 workstations over two quarters with no unplanned downtime.

IT Technician, first line

Aug 2018 – Mar 2021

Hurni Systemtechnik AG · Thun, Schweiz

First point of contact for 20 SME clients under service contract.
Set up and documented backups for every client site; tested restores quarterly.

Education

Federal Diploma of Vocational Education and Training — IT systems engineering

Aug 2014 – Jul 2018

Berufsfachschule Bern · Bern, Schweiz

Bergen

Two columns

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