Service and hospitality

Customer service CV example

A customer service advisor CV example built for high-volume applications, where the CV has about ten seconds to work.

Updated July 30, 2026

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Elira Kastrati

Customer Service Advisor

e.kastrati@bluewin.ch+41 78 663 20 15Basel, Schweiz

Professional summary

Six years on the front line of a health insurer, handling around 60 calls and 40 written cases a week in German and French. Team lead for the complaints queue, where first-contact resolution rose from 61 to 78 per cent.

Work experience

Customer Service Advisor, complaints

Mar 2021 – Present

Rheinquell Krankenversicherung · Basel, Schweiz

Handle around 60 calls and 40 written cases a week in German and French.
Rewrote the twelve most-used reply templates; first-contact resolution went from 61 to 78 per cent.
Train new advisors through their first month on the phones.

Service Assistant

Aug 2018 – Feb 2021

Basler Verkehrs-Betriebe · Basel, Schweiz

Counter service for season tickets, refunds and lost property at the main office.
Kept the complaints log and produced the monthly summary the service manager took to management.

Education

Federal Diploma of Vocational Education and Training — Commercial employee

Aug 2015 – Jul 2018

Berufsfachschule Basel · Basel, Schweiz

Skills

Customer serviceCRM (Salesforce, HubSpot)Ticketing systemsComplianceTraining and onboardingMicrosoft 365Negotiation

Languages

GermanNative

AlbanianNative

FrenchProfessional working

EnglishLimited working

100%

Preview shown with example content

What matters in this role

Volume and channel: calls per day, chats concurrently, email queue size. It is how a hiring manager sizes your experience in one line.
Any number attached to quality — CSAT, first-contact resolution, quality scores, complaint outcomes.
Systems you already know. Zendesk, Salesforce or a specific insurance platform can be the whole reason you are shortlisted, because it removes training time.
Shift flexibility and availability, if you have it. In high-volume hiring this is a genuine differentiator.

Common mistakes

A summary about being a “people person”. Every applicant says it, so it distinguishes nobody.
No numbers at all, which makes six years of experience read the same as six months.
Two pages for a role where the reader will spend ten seconds. Use one.
Leaving off the systems, which is often the fastest filter being applied.

Templates that suit this role

Elira Kastrati

Customer Service Advisor

e.kastrati@bluewin.ch+41 78 663 20 15Basel, Schweiz

Professional summary

Six years on the front line of a health insurer, handling around 60 calls and 40 written cases a week in German and French. Team lead for the complaints queue, where first-contact resolution rose from 61 to 78 per cent.

Work experience

Mar 2021 – Present

Customer Service Advisor, complaints

Rheinquell Krankenversicherung · Basel, Schweiz

Handle around 60 calls and 40 written cases a week in German and French.
Rewrote the twelve most-used reply templates; first-contact resolution went from 61 to 78 per cent.
Train new advisors through their first month on the phones.

Aug 2018 – Feb 2021

Service Assistant

Basler Verkehrs-Betriebe · Basel, Schweiz

Counter service for season tickets, refunds and lost property at the main office.
Kept the complaints log and produced the monthly summary the service manager took to management.

Education

Aug 2015 – Jul 2018

Federal Diploma of Vocational Education and Training — Commercial employee

Berufsfachschule Basel · Basel, Schweiz

Kestrel

Two columns

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Commercial apprentice, third year

jan.hofstetter@gmx.ch+41 78 909 43 27Aarau, Schweiz

Professional summary

Third-year commercial apprentice looking for a first permanent role in accounts or administration. Two years on the accounts payable desk, plus the school newspaper I have edited since sixteen — which is where I learned to hold a deadline.

Work experience

Commercial apprentice, finance department

Aug 2023 – Present

Aargauische Kantonalbank · Aarau, Schweiz

Process around 200 supplier invoices a month, from receipt to payment run.
Built the spreadsheet the team now uses to chase unapproved invoices before month end.
Rotated through reception and payroll for three months each.

Editor, school newspaper

Sep 2022 – Present

Berufsfachschule Aarau · Aarau, Schweiz

Publish eight pages every term with a team of five, to a fixed print date.

Education

Federal Diploma of Vocational Education and Training (expected 2026) — Commercial employee, E profile

Aug 2023 – Jul 2026

Berufsfachschule Aarau · Aarau, Schweiz

Skills

Microsoft 365Excel (pivot tables, lookups)Accounts payable and receivableBookkeepingOffice administrationDocumentation

Languages

GermanNative

FrenchLimited working

EnglishProfessional working

Sorrel

Single column

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Yara Bencheikh

Marketing Specialist

y.bencheikh@protonmail.ch+41 76 851 39 24Genève, Suisse

Professional summary

Content and campaign marketing for a Geneva watch house, in French, German and English. Took the newsletter from 14,000 to 48,000 subscribers in two years, at a 41 per cent open rate, without buying a single address.

Work experience

Marketing Specialist, content

Apr 2022 – Present

Maison Perreaux SA · Genève, Suisse

Grew the newsletter from 14,000 to 48,000 subscribers at a 41 per cent open rate.
Run the trilingual editorial calendar; every piece ships in French, German and English on the same day.
Rebuilt the product pages around search intent; organic traffic up 63 per cent year on year.

Marketing Assistant

Oct 2019 – Mar 2022

Agence Vernier Communication · Genève, Suisse

Produced social content for eight client accounts, from brief to publication.
Set up the reporting the agency still sends clients every month.

Education

MA — Communication and media

Sep 2017 – Jun 2019

Université de Genève · Genève, Suisse

Skills

Content marketingSEO / SEASocial media managementCopywritingWeb analyticsAdobe Creative CloudCRM (Salesforce, HubSpot)

Languages

FrenchNative

ArabicNative

EnglishFluent

GermanProfessional working

Ember

ATS-safeSingle column

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Customer service CV example

What matters in this role

Common mistakes

Templates that suit this role

Kestrel

Sorrel

Ember

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